/* XShopDigital v2.35.0 — Unified Support Launcher + Real-Time Built-in Chat */
/* v2.34.1 hotfix: the HTML hidden attribute must win over component display rules.
   Without this, Chrome computes hidden chat/menu elements as display:flex/grid, so the
   panel is visible on page load and cannot be closed. */
.support-channel-menu[hidden],.xshop-chat-panel[hidden],[data-support-unread][hidden]{display:none!important}
.support-channel-widget{position:fixed;right:20px;bottom:20px;z-index:9997;display:flex;flex-direction:column;align-items:flex-end;gap:10px;font-family:inherit}
.support-channel-fab{position:relative;width:58px;height:58px;min-height:58px;border:1px solid rgba(255,255,255,.14);border-radius:50%;background:linear-gradient(145deg,#f32727,#c90808);color:#fff;display:grid;place-items:center;cursor:pointer;box-shadow:0 14px 38px rgba(210,8,8,.32);transition:transform .18s ease,box-shadow .18s ease,background .18s ease;z-index:3}
.support-channel-fab:hover{transform:translateY(-2px);box-shadow:0 18px 44px rgba(210,8,8,.4)}
.support-channel-fab .icon{width:27px;height:27px}.support-channel-close-icon{display:none;font-size:31px;font-weight:300;line-height:1}.support-menu-open .support-channel-main-icon{display:none}.support-menu-open .support-channel-close-icon{display:block}
.support-channel-fab>em{position:absolute;right:-4px;top:-4px;min-width:21px;height:21px;border-radius:999px;background:#fff;color:#d30b0b;border:2px solid #d30b0b;display:flex;align-items:center;justify-content:center;padding:0 5px;font-size:9px;font-style:normal;font-weight:900}
.support-channel-menu{display:grid;gap:9px;min-width:260px;transform-origin:bottom right;animation:supportMenuIn .16s ease-out}
@keyframes supportMenuIn{from{opacity:0;transform:translateY(8px) scale(.97)}to{opacity:1;transform:none}}
.support-channel-choice{border:1px solid #46403d;background:linear-gradient(180deg,#2d2927,#24211f);color:#fff!important;border-radius:15px;padding:8px 9px 8px 14px;display:flex;align-items:center;justify-content:flex-end;gap:12px;text-decoration:none!important;cursor:pointer;box-shadow:0 10px 28px rgba(0,0,0,.24);font:inherit;text-align:right;transition:transform .16s ease,border-color .16s ease}
.support-channel-choice:hover{transform:translateX(-3px);border-color:#6b625e}.support-channel-choice-label{display:grid;gap:2px;flex:1}.support-channel-choice-label b{font-size:11px;color:#fff}.support-channel-choice-label small{font-size:8.5px;color:#aeb7c1}.support-channel-choice-icon{width:42px;height:42px;border-radius:50%;display:grid;place-items:center;flex:none}.support-channel-choice-icon .icon{width:21px;height:21px}.support-channel-choice.xshop .support-channel-choice-icon{background:#e51010;color:#fff}.support-channel-choice.whatsapp .support-channel-choice-icon{background:#1faa59;color:#fff}.support-channel-choice.whatsapp .support-channel-choice-icon .icon{width:24px;height:24px}
.xshop-chat-panel{width:min(380px,calc(100vw - 26px));height:min(620px,calc(100vh - 120px));min-height:460px;background:#1c1a19;border:1px solid #4d4643;border-radius:20px;overflow:hidden;box-shadow:0 24px 70px rgba(0,0,0,.46);display:flex;flex-direction:column;animation:chatPanelIn .18s ease-out}
@keyframes chatPanelIn{from{opacity:0;transform:translateY(12px) scale(.98)}to{opacity:1;transform:none}}
.xshop-chat-head{min-height:64px;padding:11px 13px 11px 14px;display:flex;align-items:center;justify-content:space-between;gap:10px;background:linear-gradient(135deg,#2b2725,#1d1b1a);border-bottom:1px solid #3d3835;color:#fff}.xshop-chat-brand{display:flex;align-items:center;gap:10px}.xshop-chat-brand-mark,.xshop-chat-avatar{width:38px;height:38px;border-radius:12px;background:linear-gradient(145deg,#f11c1c,#b90606);color:#fff;display:grid;place-items:center;font-family:'Plus Jakarta Sans',sans-serif;font-weight:900;font-size:20px;box-shadow:0 8px 18px rgba(215,8,8,.22)}.xshop-chat-brand>span:last-child{display:grid;gap:1px}.xshop-chat-brand b{font-size:12px;color:#fff}.xshop-chat-brand small{font-size:8.5px;color:#aeb7c1}.xshop-chat-head-actions{display:flex;gap:4px}.xshop-chat-head-actions button{width:32px;height:32px;border:0;border-radius:9px;background:transparent;color:#c8ced5;display:grid;place-items:center;cursor:pointer;font-size:25px;line-height:1}.xshop-chat-head-actions button:hover{background:#393431;color:#fff}.xshop-chat-head-actions .icon{width:16px;height:16px}
.xshop-chat-statusbar{min-height:31px;padding:6px 14px;display:flex;align-items:center;gap:7px;background:#24211f;border-bottom:1px solid #37322f;color:#9fa9b4;font-size:8.5px}.xshop-chat-live-dot{width:7px;height:7px;border-radius:50%;background:#29c76f;box-shadow:0 0 0 3px rgba(41,199,111,.12)}
.xshop-chat-content{flex:1;min-height:0;background:#15191e;color:#edf2f7;overflow:hidden}.xshop-chat-loading{height:100%;display:flex;align-items:center;justify-content:center;gap:5px;color:#9ba6b2;font-size:10px}.xshop-chat-loading>span{width:7px;height:7px;border-radius:50%;background:#e31919;animation:chatDot 1s infinite alternate}.xshop-chat-loading>span:nth-child(2){animation-delay:.15s}.xshop-chat-loading>span:nth-child(3){animation-delay:.3s}.xshop-chat-loading em{font-style:normal;margin-left:5px}@keyframes chatDot{to{opacity:.3;transform:translateY(-3px)}}
.xshop-chat-empty{height:100%;padding:30px 26px;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center}.xshop-chat-empty-icon{width:52px;height:52px;border-radius:15px;background:#2e2726;color:#ff4a4a;display:grid;place-items:center;font-size:21px;font-weight:900;margin-bottom:12px;border:1px solid #4d3a39}.xshop-chat-empty h3{margin:0 0 7px;color:#fff;font-size:16px}.xshop-chat-empty p{margin:0 0 16px;color:#9fa9b4;font-size:10px;line-height:1.55}.xshop-chat-login-actions{display:flex;gap:8px}
.xshop-chat-home{height:100%;overflow:auto;padding:15px}.xshop-chat-home-title{display:flex;justify-content:space-between;align-items:flex-start;gap:10px;margin-bottom:12px}.xshop-chat-home-title h3{margin:0;color:#fff;font-size:14px}.xshop-chat-home-title p{margin:3px 0 0;color:#939faa;font-size:9px}.xshop-chat-new{border:1px solid #573a3a;background:#351f1f;color:#ff6a6a;border-radius:9px;padding:7px 10px;font-weight:800;font-size:9px;cursor:pointer}.xshop-chat-new:hover{background:#472323}.xshop-chat-conversation-list{display:grid;gap:7px}.xshop-chat-conversation{width:100%;border:1px solid #343b43;background:#20262d;border-radius:12px;padding:10px;display:flex;align-items:center;gap:10px;color:#e9eef4;text-align:left;cursor:pointer}.xshop-chat-conversation:hover{border-color:#515c68;background:#252c34}.xshop-chat-conversation-icon{width:34px;height:34px;border-radius:10px;background:#312526;color:#ff5b5b;display:grid;place-items:center;font-weight:900}.xshop-chat-conversation-copy{display:grid;gap:2px;flex:1;min-width:0}.xshop-chat-conversation-copy b{font-size:10.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.xshop-chat-conversation-copy small{font-size:8px;color:#8f9aa6}.xshop-chat-conversation>em{min-width:20px;height:20px;border-radius:999px;background:#e31919;color:#fff;display:grid;place-items:center;padding:0 5px;font-size:8px;font-style:normal;font-weight:900}.xshop-chat-chevron{font-size:19px;color:#7e8994}.xshop-chat-history-link{display:block;text-align:center;margin-top:12px;color:#ff5555!important;font-size:9px;font-weight:800;text-decoration:none}
.xshop-chat-start{height:100%;overflow:auto;padding:16px}.xshop-chat-start-copy{display:flex;align-items:center;gap:11px;margin-bottom:15px}.xshop-chat-start-copy h3{font-size:14px;margin:0;color:#fff}.xshop-chat-start-copy p{font-size:9px;margin:3px 0 0;color:#939faa}.xshop-chat-start form{display:grid;gap:10px}.xshop-chat-start label{display:grid;gap:5px;color:#c9d0d8;font-size:9px;font-weight:800}.xshop-chat-start label>span{color:#7f8994;font-weight:500}.xshop-chat-start input,.xshop-chat-start select,.xshop-chat-start textarea{width:100%;border:1px solid #3a424b;background:#1d2329;color:#f2f5f8;border-radius:9px;padding:9px 10px;font:inherit;font-size:10px;outline:none}.xshop-chat-start textarea{resize:vertical;min-height:86px}.xshop-chat-start input:focus,.xshop-chat-start select:focus,.xshop-chat-start textarea:focus{border-color:#8f3e3e;box-shadow:0 0 0 2px rgba(227,25,25,.09)}.xshop-chat-form-row{display:grid;grid-template-columns:1fr 1fr;gap:8px}.xshop-chat-send-primary{height:40px;border:0;border-radius:9px;background:linear-gradient(90deg,#e81717,#c80707);color:#fff;font:inherit;font-size:10px;font-weight:900;display:flex;align-items:center;justify-content:center;gap:8px;cursor:pointer}.xshop-chat-send-primary:disabled{opacity:.55;cursor:not-allowed}.xshop-chat-privacy{text-align:center;color:#747f89!important;font-size:8px!important;margin:0!important}.xshop-chat-form-error{margin:0!important;padding:8px 10px;border-radius:8px;background:#421e21;color:#ff888d!important;border:1px solid #6b2b30;font-size:9px!important}
.xshop-chat-thread{height:100%;display:flex;flex-direction:column}.xshop-chat-thread-top{min-height:49px;padding:8px 12px;display:flex;align-items:center;gap:8px;background:#1c2127;border-bottom:1px solid #333a42}.xshop-chat-back{width:30px;height:30px;border:0;border-radius:8px;background:#292f36;color:#d9dfe5;font-size:23px;cursor:pointer}.xshop-chat-thread-top>div{display:grid;gap:2px}.xshop-chat-thread-top b{font-size:10px;color:#fff}.xshop-chat-thread-top small{font-size:8px;color:#89949f}.xshop-chat-messages,.chat-thread-messages{flex:1;min-height:0;overflow:auto;padding:14px 12px;display:flex;flex-direction:column;gap:8px;background:radial-gradient(circle at 30% 10%,rgba(80,90,105,.08),transparent 34%),#15191e}.chat-bubble-row{display:flex;width:100%}.chat-bubble-row.own{justify-content:flex-end}.chat-bubble-row.support{justify-content:flex-start}.chat-bubble{max-width:82%;min-width:110px;border-radius:5px 13px 13px 13px;padding:8px 10px;background:#262d34;border:1px solid #353d46;color:#edf2f6;box-shadow:0 3px 10px rgba(0,0,0,.11)}.chat-bubble-row.own .chat-bubble{background:#4a2323;border-color:#673030;border-radius:13px 5px 13px 13px}.chat-bubble-row.internal .chat-bubble{background:#332f20;border:1px dashed #796a30;color:#fff0b5;max-width:92%}.chat-bubble-meta{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:4px}.chat-bubble-meta b{font-size:7.5px;text-transform:uppercase;letter-spacing:.05em;color:#9da8b3}.chat-bubble-row.own .chat-bubble-meta b{color:#ff9494}.chat-bubble-row.internal .chat-bubble-meta b{color:#f0d36d}.chat-bubble-meta time{font-size:7px;color:#75808b}.chat-bubble-body{font-size:10px;line-height:1.45;word-break:break-word}.chat-attachments{display:grid;gap:5px;margin-top:7px}.chat-attachment{display:flex;align-items:center;gap:7px;border:1px solid rgba(255,255,255,.08);border-radius:8px;background:rgba(0,0,0,.13);padding:6px 8px;color:#f1f4f7!important;text-decoration:none!important}.chat-attachment>span:first-child{width:22px;height:22px;border-radius:6px;background:rgba(255,255,255,.07);display:grid;place-items:center}.chat-attachment>span:last-child{display:grid;gap:1px;min-width:0}.chat-attachment b{font-size:8px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-attachment small{font-size:7px;color:#8f9aa5}.xshop-chat-composer{min-height:58px;border-top:1px solid #343b43;background:#20252b;padding:8px 9px;display:flex;align-items:flex-end;gap:7px}.xshop-chat-composer textarea{flex:1;min-height:38px;max-height:95px;resize:none;border:1px solid #3d454e;background:#171c21;color:#eef2f6;border-radius:11px;padding:10px;font:inherit;font-size:10px;outline:none}.xshop-chat-composer textarea:focus{border-color:#764040}.xshop-chat-composer>button{width:38px;height:38px;border:0;border-radius:10px;background:#df1515;color:#fff;font-size:17px;cursor:pointer}.xshop-chat-attach{width:38px;height:38px;border-radius:10px;background:#2b3239;border:1px solid #3f4852;display:grid;place-items:center;color:#bbc4cd;cursor:pointer;font-size:20px}.xshop-chat-attach input{display:none}.xshop-chat-file-name{min-height:0;background:#20252b;color:#85909b;font-size:7.5px;padding:0 50px 5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.xshop-chat-closed{padding:12px;background:#24211f;border-top:1px solid #37322f;text-align:center;color:#aeb7c0;font-size:9px}.xshop-chat-closed button{border:0;background:transparent;color:#ff5f5f;font:inherit;font-weight:900;cursor:pointer}

/* Full customer/admin chat workspaces */
.chat-workspace{display:grid;grid-template-columns:minmax(260px,330px) minmax(420px,1fr) minmax(230px,290px);gap:14px;align-items:stretch;min-height:650px}.chat-workspace.no-context{grid-template-columns:minmax(260px,330px) minmax(420px,1fr)}.chat-conversation-sidebar,.chat-thread-card,.chat-context-card{border:1px solid #47413e;border-radius:14px;background:linear-gradient(180deg,#292624,#221f1d);overflow:hidden;min-width:0}.chat-conversation-sidebar{display:flex;flex-direction:column}.chat-sidebar-head{padding:14px;border-bottom:1px solid #403a37}.chat-sidebar-head h2{margin:0 0 3px;font-size:14px;color:#fff}.chat-sidebar-head p{margin:0;color:#96a0aa;font-size:9px}.chat-filter-form{padding:10px;border-bottom:1px solid #403a37;display:grid;gap:7px}.chat-filter-form input,.chat-filter-form select{height:34px;border:1px solid #4a4542;border-radius:8px;background:#1f1c1b;color:#eef1f4;padding:0 9px;font-size:9px}.chat-conversation-scroll{overflow:auto;max-height:590px}.chat-list-item{display:flex;gap:9px;padding:11px;border-bottom:1px solid #35312f;text-decoration:none!important;color:#e9edf1!important;position:relative}.chat-list-item:hover,.chat-list-item.active{background:#332d2b}.chat-list-avatar{width:36px;height:36px;border-radius:10px;background:#3b2828;color:#ff6565;display:grid;place-items:center;font-weight:900;flex:none}.chat-list-copy{display:grid;gap:2px;min-width:0;flex:1}.chat-list-copy b{font-size:10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-list-copy small{font-size:7.8px;color:#8e99a3;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-list-copy p{margin:3px 0 0;font-size:8px;color:#b1bac3;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-list-meta{display:grid;justify-items:end;align-content:start;gap:5px}.chat-list-time{font-size:7px;color:#77828d}.chat-unread-dot{min-width:18px;height:18px;border-radius:999px;background:#df1515;color:#fff;display:grid;place-items:center;padding:0 4px;font-size:7px;font-style:normal;font-weight:900}.chat-status-mini{padding:3px 6px;border-radius:999px;background:#333a42;color:#abb5bf;font-size:6.8px;text-transform:uppercase;font-weight:900}.chat-status-mini.open{background:#163627;color:#64dc99}.chat-status-mini.pending{background:#3b3218;color:#f4cb64}.chat-status-mini.resolved{background:#1e2e45;color:#7eb7ff}.chat-status-mini.closed{background:#352326;color:#df8d94}.chat-thread-card{display:flex;flex-direction:column}.chat-thread-page-head{min-height:70px;padding:13px 15px;border-bottom:1px solid #403a37;display:flex;align-items:center;justify-content:space-between;gap:12px}.chat-thread-page-head h2{font-size:14px;margin:0;color:#fff}.chat-thread-page-head p{font-size:8.5px;color:#949fa9;margin:3px 0 0}.chat-thread-page-head .status-pill{font-size:7px}.chat-thread-messages{height:500px;min-height:360px}.chat-thread-composer{border-top:1px solid #403a37;padding:10px;background:#24211f}.chat-thread-composer textarea{width:100%;min-height:74px;border:1px solid #4a4542;border-radius:9px;background:#1b1918;color:#fff;padding:9px;font-size:10px;resize:vertical}.chat-thread-composer-actions{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:8px;flex-wrap:wrap}.chat-thread-composer-actions label{display:flex;align-items:center;gap:6px;color:#aab3bd;font-size:8.5px}.chat-thread-composer-actions input[type=file]{max-width:220px;font-size:8px}.chat-thread-send-side{display:flex;align-items:center;gap:9px}.chat-thread-status{color:#ff8d91;font-size:8px}.chat-context-card{padding:14px;display:grid;align-content:start;gap:14px}.chat-context-card h3{font-size:12px;color:#fff;margin:0}.chat-context-block{border-bottom:1px solid #3a3532;padding-bottom:12px}.chat-context-block:last-child{border-bottom:0}.chat-context-row{display:grid;gap:2px;margin-top:8px}.chat-context-row span{font-size:7px;color:#7f8a95;text-transform:uppercase;font-weight:900}.chat-context-row b,.chat-context-row a{font-size:9.5px;color:#eef2f5!important;text-decoration:none}.chat-admin-controls{display:grid;gap:8px}.chat-admin-controls label{display:grid;gap:4px;color:#969fa8;font-size:8px;font-weight:800}.chat-admin-controls select{height:34px;border:1px solid #494340;background:#1d1b1a;color:#fff;border-radius:8px;padding:0 8px;font-size:9px}.chat-empty-workspace{min-height:620px;display:grid;place-items:center;text-align:center;padding:30px}.chat-empty-workspace>div{max-width:360px}.chat-empty-workspace .xshop-chat-empty-icon{margin-inline:auto}.chat-summary-strip{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px;margin-bottom:12px}.chat-summary-card{border:1px solid #45403d;border-radius:11px;background:#292624;padding:10px 12px}.chat-summary-card span{display:block;font-size:7px;color:#8f99a4;text-transform:uppercase;font-weight:900}.chat-summary-card b{display:block;font-size:18px;color:#fff;margin-top:2px}.chat-summary-card.unread b{color:#ff6060}

@media(max-width:1050px){.chat-workspace{grid-template-columns:280px minmax(0,1fr)}.chat-context-card{grid-column:1/-1;grid-template-columns:repeat(3,1fr)}.chat-context-card>h3{grid-column:1/-1}.chat-summary-strip{grid-template-columns:repeat(3,1fr)}}
@media(max-width:760px){.support-channel-widget{right:12px;bottom:78px}.support-channel-widget.xshop-chat-open>.support-channel-fab{display:none!important}.support-channel-fab{width:52px;height:52px;min-height:52px}.support-channel-fab .icon{width:24px;height:24px}.support-channel-menu{min-width:min(250px,calc(100vw - 28px))}.xshop-chat-panel{position:fixed;right:8px;bottom:70px;width:calc(100vw - 16px);height:min(70vh,600px);min-height:430px;border-radius:18px}.xshop-chat-form-row{grid-template-columns:1fr}.chat-workspace,.chat-workspace.no-context{grid-template-columns:1fr}.chat-conversation-sidebar{max-height:330px}.chat-conversation-scroll{max-height:250px}.chat-thread-messages{height:50vh}.chat-context-card{grid-column:auto;grid-template-columns:1fr}.chat-summary-strip{grid-template-columns:repeat(2,1fr)}}

/* v2.35.0 — presence, typing indicators and read receipts */
.xshop-chat-presence,.chat-thread-presence{min-height:28px;padding:6px 12px;display:flex;align-items:center;gap:7px;background:#1b2026;border-top:1px solid #303740;color:#8f9aa5;font-size:8.5px;line-height:1.25}
.chat-thread-presence{border-top:0;border-bottom:1px solid #403a37;background:#211f1e;padding:7px 12px}
.chat-presence-dot{width:7px;height:7px;border-radius:50%;background:#2dcf78;box-shadow:0 0 0 3px rgba(45,207,120,.11);flex:none}.chat-presence-dot.offline{background:#65717c;box-shadow:none}
.xshop-chat-presence.is-online,.chat-thread-presence.is-online{color:#86d9aa}.xshop-chat-presence.is-typing,.chat-thread-presence.is-typing{color:#ffb0b0}
.chat-typing-dots{display:inline-flex;align-items:center;gap:3px;height:12px}.chat-typing-dots i{width:5px;height:5px;border-radius:50%;background:#e94c4c;animation:xsdTypingDot .9s infinite alternate}.chat-typing-dots i:nth-child(2){animation-delay:.14s}.chat-typing-dots i:nth-child(3){animation-delay:.28s}@keyframes xsdTypingDot{to{opacity:.28;transform:translateY(-2px)}}
.chat-read-receipt{margin-top:5px;text-align:right;font-size:7px;letter-spacing:.01em;color:#9da7b1}.chat-bubble-row.own .chat-read-receipt{color:#ff9d9d}
@media(max-width:760px){.xshop-chat-presence,.chat-thread-presence{min-height:26px;padding:5px 10px}.chat-read-receipt{font-size:6.8px}}


/* v2.38.0 — Advanced Chat Management */
.chat-summary-strip-v2380{grid-template-columns:repeat(6,minmax(0,1fr))}
.chat-summary-card.urgent b{color:#ff7a7a}.chat-summary-card.overdue{border-color:#6f3434}.chat-summary-card.overdue b{color:#ff5050}
.chat-filter-form-v2380{grid-template-columns:1fr 1fr}.chat-filter-form-v2380>input[name=q]{grid-column:1/-1}.chat-filter-form-v2380 .btn{grid-column:1/-1}.chat-filter-checkbox{display:flex!important;align-items:center;gap:6px;color:#aab3bd;font-size:8px}
.chat-list-title-row,.chat-thread-title-row{display:flex;align-items:center;gap:7px;min-width:0}.chat-list-title-row b{min-width:0;overflow:hidden;text-overflow:ellipsis}
.chat-priority-mini{display:inline-flex;align-items:center;justify-content:center;padding:3px 6px;border-radius:999px;font-size:6.7px;font-style:normal;text-transform:uppercase;font-weight:900;white-space:nowrap;background:#333a42;color:#bdc6cf}.chat-priority-mini.urgent{background:#552326;color:#ff8b91}.chat-priority-mini.high{background:#4a331d;color:#ffc978}.chat-priority-mini.normal{background:#263b4d;color:#8dc7ff}.chat-priority-mini.low{background:#2c3830;color:#8fd8aa}
.chat-sla-mini{display:inline-flex;padding:3px 6px;border-radius:999px;font-size:6.5px;font-style:normal;font-weight:900;text-transform:uppercase}.chat-sla-mini.overdue{background:#5a2024;color:#ff9b9f}
.chat-thread-tags{display:flex;gap:5px;flex-wrap:wrap;margin-top:6px}.chat-tag-pill{--chat-tag-color:#c84a4a;display:inline-flex;align-items:center;max-width:100%;padding:4px 7px;border-radius:999px;border:1px solid color-mix(in srgb,var(--chat-tag-color) 68%,#fff 0%);background:color-mix(in srgb,var(--chat-tag-color) 23%,transparent);color:#f4f5f6;font-size:7px;font-weight:800;white-space:nowrap}
.chat-quick-reply-bar{display:grid;grid-template-columns:1fr auto;gap:7px;margin-bottom:8px}.chat-quick-reply-bar select{height:34px;border:1px solid #4a4542;border-radius:8px;background:#1b1918;color:#eef1f4;padding:0 9px;font-size:9px}
.chat-sla-card{border:1px solid #3d4943;border-radius:10px;padding:10px;background:#1f2924;display:grid;gap:3px}.chat-sla-card span{font-size:7px;text-transform:uppercase;color:#81938a;font-weight:900}.chat-sla-card b{font-size:11px;color:#d7f0df}.chat-sla-card small{font-size:7.5px;color:#8fa19a}.chat-sla-card.waiting{background:#2e2a1d;border-color:#514a2d}.chat-sla-card.waiting b{color:#f1d877}.chat-sla-card.overdue{background:#351d20;border-color:#663035}.chat-sla-card.overdue b{color:#ff8f95}
.chat-tag-checks{border:1px solid #494340;border-radius:8px;padding:8px;display:grid;gap:6px}.chat-tag-checks legend{padding:0 5px;color:#969fa8;font-size:8px;font-weight:800}.chat-tag-checks label{display:flex!important;align-items:center;gap:6px}
.chat-context-subtitle{margin:0 0 8px;color:#fff;font-size:9px}.chat-activity-list{display:grid;gap:8px}.chat-activity-list>div{display:grid;gap:2px;padding-left:8px;border-left:2px solid #48413e}.chat-activity-list b{font-size:8px;color:#e9edf0}.chat-activity-list small{font-size:7px;color:#838e98}
.chat-management-panels{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(300px,.8fr);gap:14px}.chat-management-card{min-width:0}.chat-management-form{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-bottom:14px}.chat-management-form .full{grid-column:1/-1}.chat-management-form textarea{width:100%;border:1px solid #4a4542;border-radius:8px;background:#1f1c1b;color:#eef1f4;padding:9px;font-size:9px}.chat-management-form input,.chat-management-form select{height:34px;border:1px solid #4a4542;border-radius:8px;background:#1f1c1b;color:#eef1f4;padding:0 9px;font-size:9px}.chat-management-form input[type=color]{padding:4px}.chat-management-form.compact{grid-template-columns:1fr 100px auto}
.chat-management-list{display:grid;gap:8px}.chat-management-row{display:flex;justify-content:space-between;align-items:flex-start;gap:10px;padding:10px;border:1px solid #403a37;border-radius:10px;background:#24211f}.chat-management-row>div{display:grid;gap:3px;min-width:0}.chat-management-row b{font-size:9px;color:#fff}.chat-management-row small{font-size:7px;color:#8f99a4}.chat-management-row p{margin:0;font-size:8px;color:#b1bac3}.chat-tag-title{display:flex!important;align-items:center;gap:7px;flex-wrap:wrap}
@media(max-width:1050px){.chat-summary-strip-v2380{grid-template-columns:repeat(3,1fr)}.chat-management-panels{grid-template-columns:1fr}}
@media(max-width:760px){.chat-summary-strip-v2380{grid-template-columns:repeat(2,1fr)}.chat-filter-form-v2380{grid-template-columns:1fr}.chat-filter-form-v2380>input[name=q],.chat-filter-form-v2380 .btn{grid-column:auto}.chat-management-form,.chat-management-form.compact{grid-template-columns:1fr}.chat-management-form .full{grid-column:auto}.chat-quick-reply-bar{grid-template-columns:1fr}.chat-management-row{align-items:stretch;flex-direction:column}}


/* v2.39.0 — Chat Analytics & Support Reporting */
.chat-analytics-filter-card{margin-bottom:14px}.chat-analytics-filter{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px;align-items:end}.chat-analytics-filter .field{margin:0}.chat-analytics-filter input,.chat-analytics-filter select{height:36px;width:100%;border:1px solid #4a4542;border-radius:8px;background:#1f1c1b;color:#eef1f4;padding:0 9px;font-size:9px}.chat-analytics-filter label{display:block;margin-bottom:5px;color:#9ca6b0;font-size:8px;font-weight:800}.chat-analytics-filter-action{display:flex;align-items:end}.chat-analytics-filter-action .btn{width:100%}
.chat-analytics-kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:9px;margin-bottom:14px}.chat-analytics-kpi{display:grid;gap:3px;min-width:0;padding:12px;border:1px solid #45403d;border-radius:12px;background:#292624;color:inherit!important;text-decoration:none!important}.chat-analytics-kpi:hover{border-color:#665a55}.chat-analytics-kpi span{font-size:7px;color:#8f99a4;text-transform:uppercase;font-weight:900}.chat-analytics-kpi b{font-size:17px;color:#fff}.chat-analytics-kpi small{font-size:7px;color:#818b95;line-height:1.35}
.chat-current-workload{margin-bottom:14px}.chat-current-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px}.chat-current-grid a{display:grid;gap:2px;padding:10px 12px;border:1px solid #403a37;border-radius:10px;background:#24211f;text-decoration:none!important}.chat-current-grid a:hover{border-color:#625853}.chat-current-grid span{font-size:7px;color:#8f99a4;text-transform:uppercase;font-weight:900}.chat-current-grid b{font-size:16px;color:#f2f4f6}.chat-current-grid a.danger{border-color:#69343a;background:#311d20}.chat-current-grid a.danger b{color:#ff848a}
.chat-analytics-two-col{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(330px,.9fr);gap:14px}.chat-trend-list{display:grid;gap:8px}.chat-trend-row{display:grid;grid-template-columns:84px 1fr;gap:10px;align-items:center}.chat-trend-label{font-size:8px;color:#a7b0b9;font-weight:800}.chat-trend-bars{display:grid;gap:4px}.chat-trend-bars>div{position:relative;height:18px;border-radius:6px;background:#201e1c;overflow:hidden}.chat-trend-bars i{position:absolute;left:0;top:0;bottom:0;border-radius:6px}.chat-trend-bars i.new{background:#7d3237}.chat-trend-bars i.resolved{background:#294a38}.chat-trend-bars small{position:relative;z-index:1;display:flex;height:100%;align-items:center;padding:0 6px;color:#eef2f5;font-size:7px;font-weight:800}
.chat-hours-grid{display:grid;gap:5px}.chat-hour-row{display:grid;grid-template-columns:42px 1fr 34px;align-items:center;gap:8px}.chat-hour-row>span{font-size:7px;color:#9aa4ae}.chat-hour-row>div{height:8px;background:#211f1d;border-radius:999px;overflow:hidden}.chat-hour-row i{display:block;height:100%;border-radius:999px;background:#9a3b41}.chat-hour-row b{text-align:right;font-size:7px;color:#dbe0e4}
.chat-analytics-table a{color:#f0f2f4!important;text-decoration:none}.chat-analytics-table a:hover{text-decoration:underline}.chat-analytics-tag-list{display:grid;gap:7px}.chat-analytics-tag-list>a{display:grid;grid-template-columns:minmax(0,1fr) auto auto;gap:9px;align-items:center;padding:9px 10px;border:1px solid #403a37;border-radius:9px;background:#24211f;text-decoration:none!important}.chat-analytics-tag-list>a:hover{border-color:#625853}.chat-analytics-tag-list b{font-size:11px;color:#fff}.chat-analytics-tag-list small{font-size:7px;color:#89939d}.chat-analytics-footnote{font-size:8px;color:#97a1aa;line-height:1.6}.chat-analytics-footnote b{color:#e8ebee;font-size:9px}.chat-analytics-footnote p{margin:5px 0 0}
@media(max-width:1200px){.chat-analytics-kpis{grid-template-columns:repeat(3,1fr)}.chat-analytics-filter{grid-template-columns:repeat(3,1fr)}.chat-current-grid{grid-template-columns:repeat(3,1fr)}}
@media(max-width:900px){.chat-analytics-two-col{grid-template-columns:1fr}.chat-analytics-filter{grid-template-columns:repeat(2,1fr)}}
@media(max-width:620px){.chat-analytics-kpis,.chat-current-grid,.chat-analytics-filter{grid-template-columns:1fr 1fr}.chat-analytics-filter-action{grid-column:1/-1}.chat-trend-row{grid-template-columns:66px 1fr}.chat-analytics-tag-list>a{grid-template-columns:minmax(0,1fr) auto}.chat-analytics-tag-list small{grid-column:1/-1}}

/* ========================================================================== */
/* v2.40.0 — Global Admin/Staff Live Chat Alerts                             */
/* ========================================================================== */
.staff-live-chat-root{position:fixed;right:22px;bottom:22px;z-index:12000;font-family:Inter,system-ui,sans-serif}
.staff-live-chat-fab{display:flex;align-items:center;gap:8px;border:0;border-radius:999px;background:#e71924;color:#fff;padding:11px 15px;box-shadow:0 14px 35px rgba(0,0,0,.28);font-weight:800;cursor:pointer}
.staff-live-chat-fab .icon{width:18px;height:18px}.staff-live-chat-fab em{position:absolute;right:-5px;top:-7px;min-width:22px;height:22px;padding:0 6px;border-radius:999px;background:#fff;color:#c9141d;display:flex;align-items:center;justify-content:center;font-size:11px;font-style:normal;border:2px solid #c9141d}
.staff-live-chat-popup{position:absolute;right:0;bottom:58px;width:min(390px,calc(100vw - 28px));max-height:min(620px,calc(100vh - 110px));background:#111820;border:1px solid #303a45;border-radius:18px;overflow:hidden;box-shadow:0 28px 70px rgba(0,0,0,.46);color:#ecf2f7;display:flex;flex-direction:column}
.staff-live-chat-popup[hidden]{display:none!important}
.staff-live-chat-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:13px 14px;background:linear-gradient(135deg,#1b242e,#121820);border-bottom:1px solid #2d3742}
.staff-live-chat-head>div:first-child{display:flex;align-items:center;gap:9px;min-width:0}.staff-live-chat-head b{display:block;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:190px}.staff-live-chat-head small{display:block;color:#9aa8b5;font-size:10px;margin-top:2px}.staff-live-chat-dot{width:9px;height:9px;border-radius:50%;background:#33d17a;box-shadow:0 0 0 4px rgba(51,209,122,.12);flex:0 0 auto}
.staff-live-chat-head-actions{display:flex;gap:5px}.staff-live-chat-head-actions button{width:30px;height:30px;border:1px solid #36424e;border-radius:8px;background:#18212a;color:#dce5ec;display:grid;place-items:center;cursor:pointer;font-size:14px}.staff-live-chat-head-actions button:hover,.staff-live-chat-head-actions button.is-enabled{background:#27333e;border-color:#596a79}.staff-live-chat-head-actions button.is-muted{opacity:.62}
.staff-live-chat-queue{display:flex;gap:6px;padding:8px 10px;overflow:auto;border-bottom:1px solid #26303a;background:#0d1319}.staff-live-chat-queue[hidden]{display:none!important}.staff-live-chat-queue-item{border:1px solid #303b46;border-radius:999px;background:#172029;color:#aebbc6;padding:6px 9px;font:700 10px/1 Inter,sans-serif;white-space:nowrap;cursor:pointer}.staff-live-chat-queue-item.active{background:#4a151b;border-color:#a82e38;color:#fff}
.staff-live-chat-body{padding:11px 12px;display:flex;flex-direction:column;min-height:170px;max-height:320px}.staff-live-chat-priority-row{display:flex;align-items:center;gap:7px;flex-wrap:wrap;color:#9faab4;font-size:10px;margin-bottom:9px}.staff-live-chat-priority-row [data-staff-chat-order]{margin-left:auto;color:#d7dee4;font-weight:700}
.staff-live-chat-message-list{display:flex;flex-direction:column;gap:8px;overflow:auto;padding-right:2px}.staff-live-chat-empty{color:#8996a2;font-size:11px;text-align:center;padding:36px 14px}.staff-live-chat-bubble{max-width:88%;padding:9px 10px;border-radius:12px;background:#202b35;border:1px solid #303c47;align-self:flex-start}.staff-live-chat-bubble.staff{align-self:flex-end;background:#50191f;border-color:#7e2730}.staff-live-chat-bubble.note{background:#493c19;border-color:#77682a}.staff-live-chat-bubble small{display:block;color:#96a5b2;font-size:9px;margin-bottom:4px}.staff-live-chat-bubble p{margin:0;color:#f0f4f7;font-size:11px;line-height:1.45;white-space:pre-wrap;overflow-wrap:anywhere}
.staff-live-chat-composer{border-top:1px solid #2a343e;padding:10px 11px;background:#0e141a}.staff-live-chat-composer textarea{width:100%;resize:none;box-sizing:border-box;border:1px solid #34414c;border-radius:10px;background:#171f27;color:#f1f5f8;padding:9px 10px;font:11px/1.45 Inter,sans-serif;outline:none}.staff-live-chat-composer textarea:focus{border-color:#8d3239;box-shadow:0 0 0 2px rgba(199,39,49,.12)}.staff-live-chat-compose-row{display:flex;align-items:center;gap:8px;margin-top:8px}.staff-live-chat-compose-row label{font-size:9px;color:#9ba9b5;white-space:nowrap}.staff-live-chat-compose-row [data-staff-chat-status]{font-size:9px;color:#aab5bf;margin-left:auto;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:105px}
.staff-live-chat-footer{display:flex;align-items:center;gap:9px;padding:9px 11px;border-top:1px solid #29333d;background:#111820}.staff-live-chat-footer .link-button{margin-left:auto;color:#aeb9c4;font-size:9px}
@media(max-width:900px){.staff-live-chat-root{right:12px;bottom:76px}.staff-live-chat-fab span{display:none}.staff-live-chat-fab{width:48px;height:48px;justify-content:center;padding:0}.staff-live-chat-popup{right:0;bottom:56px;width:min(390px,calc(100vw - 24px));max-height:calc(100vh - 160px)}}

/* v2.40.0 automation/customer-feedback polish */
.xshop-chat-offline-notice{margin:0 0 12px;padding:10px 12px;border:1px solid rgba(232,164,54,.42);border-radius:11px;background:rgba(232,164,54,.1);display:flex;flex-direction:column;gap:3px}.xshop-chat-offline-notice b{font-size:12px}.xshop-chat-offline-notice span{font-size:10px;line-height:1.45;opacity:.82}
.chat-customer-tools{display:flex;gap:8px;flex-wrap:wrap;margin:10px 0}.chat-rating-card{margin-top:12px;padding:14px;border:1px solid var(--border,#d8dde5);border-radius:14px;background:var(--card,#fff)}.chat-rating-card h3{margin:0 0 9px;font-size:14px}.chat-rating-stars{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:8px}.chat-rating-stars label{cursor:pointer}.chat-rating-stars input{position:absolute;opacity:0;pointer-events:none}.chat-rating-stars span{display:inline-flex;padding:7px 9px;border:1px solid var(--border,#d8dde5);border-radius:9px;font-weight:800}.chat-rating-stars input:checked+span{border-color:#d39b20;background:rgba(211,155,32,.12)}.chat-rating-result{font-size:17px;color:#d39b20}.chat-rating-result span{font-size:12px;color:inherit;opacity:.8}.chat-day-checks{display:flex;gap:8px;flex-wrap:wrap}.chat-day-checks label{display:inline-flex;align-items:center;gap:4px;padding:6px 8px;border:1px solid var(--border,#d8dde5);border-radius:8px}
/* v2.40.1 desktop/taskbar notification opt-in */
.staff-desktop-alert-enable{position:absolute;right:0;bottom:58px;border:1px solid #384651;border-radius:999px;background:#17212a;color:#f4f7f9;padding:8px 11px;box-shadow:0 12px 30px rgba(0,0,0,.3);font:800 10px/1 Inter,system-ui,sans-serif;white-space:nowrap;cursor:pointer}
.staff-desktop-alert-enable:hover{background:#24313c;border-color:#596b7a}.staff-desktop-alert-enable[hidden]{display:none!important}
@media(max-width:900px){.staff-desktop-alert-enable{right:0;bottom:56px;font-size:9px}}

/* v2.40.2 — WhatsApp-style staff notification banners */
.staff-chat-banner-stack{position:fixed;right:22px;bottom:92px;z-index:12020;width:min(360px,calc(100vw - 28px));display:flex;flex-direction:column;gap:9px;pointer-events:none}
.staff-chat-banner{pointer-events:auto;width:100%;text-align:left;border:1px solid #394651;border-radius:14px;background:#111820;color:#eff4f8;padding:12px 14px;box-shadow:0 18px 48px rgba(0,0,0,.38);cursor:pointer;display:flex;flex-direction:column;gap:4px;animation:staffChatBannerIn .22s ease-out}
.staff-chat-banner:hover{background:#18222c;border-color:#5a6a78}.staff-chat-banner.leaving{opacity:0;transform:translateX(22px);transition:.24s ease}
.staff-chat-banner-head{font:800 12px/1.3 Inter,system-ui,sans-serif;color:#fff}.staff-chat-banner-body{font:500 11px/1.45 Inter,system-ui,sans-serif;color:#d7e0e7;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.staff-chat-banner-meta{font:700 9px/1.3 Inter,system-ui,sans-serif;color:#97a8b6;text-transform:none}
.chat-desktop-notification-controls{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.chat-desktop-notification-controls [data-chat-desktop-status]{font-size:10px}
@keyframes staffChatBannerIn{from{opacity:0;transform:translateX(28px)}to{opacity:1;transform:translateX(0)}}
@media(max-width:900px){.staff-chat-banner-stack{right:12px;bottom:136px;width:min(360px,calc(100vw - 24px))}}


/* v2.40.3 — Live Chats viewport workspace + reliable desktop-banner polish */
@media(min-width:1051px){
  .chat-workspace-v2403{height:clamp(520px,calc(100vh - 215px),760px);height:clamp(520px,calc(100dvh - 215px),760px);min-height:0;align-items:stretch;grid-template-columns:minmax(245px,305px) minmax(390px,1fr) minmax(225px,275px);gap:12px}
  .chat-workspace-v2403>.chat-conversation-sidebar,.chat-workspace-v2403>.chat-thread-card,.chat-workspace-v2403>.chat-context-card{height:100%;min-height:0;max-height:100%}
  .chat-workspace-v2403>.chat-conversation-sidebar{overflow:hidden}
  .chat-workspace-v2403 .chat-sidebar-head{padding:11px 12px}
  .chat-workspace-v2403 .chat-filter-form{padding:8px;gap:5px;flex:0 0 auto}
  .chat-workspace-v2403 .chat-filter-form input,.chat-workspace-v2403 .chat-filter-form select{height:30px;padding:0 7px;font-size:8px}
  .chat-workspace-v2403 .chat-filter-form .btn{min-height:31px;padding-block:6px}
  .chat-workspace-v2403 .chat-conversation-scroll{flex:1;min-height:0;max-height:none;overflow:auto;overscroll-behavior:contain}
  .chat-workspace-v2403>.chat-thread-card{overflow:hidden}
  .chat-workspace-v2403 .chat-thread-page-head{min-height:58px;padding:9px 12px;flex:0 0 auto}
  .chat-workspace-v2403 .chat-thread-page-head h2{font-size:13px}
  .chat-workspace-v2403 [data-chat-thread]{flex:1!important;min-height:0!important;overflow:hidden}
  .chat-workspace-v2403 .chat-thread-messages{height:auto;min-height:0;flex:1;overflow:auto;padding:10px 11px;overscroll-behavior:contain}
  .chat-workspace-v2403 .chat-thread-presence{flex:0 0 auto;min-height:24px;padding:5px 10px}
  .chat-workspace-v2403 .chat-thread-composer{position:relative;flex:0 0 auto;padding:8px 9px;background:#24211f;z-index:2}
  .chat-workspace-v2403 .chat-quick-reply-bar{margin-bottom:6px;gap:6px}
  .chat-workspace-v2403 .chat-quick-reply-bar select{height:31px}
  .chat-workspace-v2403 .chat-thread-composer textarea{min-height:54px;max-height:88px;resize:none;padding:8px}
  .chat-workspace-v2403 .chat-thread-composer-actions{margin-top:6px;gap:7px}
  .chat-workspace-v2403 .chat-thread-composer-actions input[type=file]{max-width:170px}
  .chat-workspace-v2403>.chat-context-card{overflow:auto;overscroll-behavior:contain;padding:11px;gap:10px}
  .chat-workspace-v2403 .chat-context-block{padding-bottom:9px}
  .chat-workspace-v2403 .chat-context-row{margin-top:6px}
  .chat-workspace-v2403 .chat-admin-controls{gap:6px}
  .chat-workspace-v2403 .chat-admin-controls select{height:31px}
  .chat-workspace-v2403 .chat-tag-checks{padding:6px;gap:4px}
  .chat-workspace-v2403 .chat-activity-list{gap:6px}
}
@media(min-width:761px) and (max-width:1050px){
  .chat-workspace-v2403{height:auto;min-height:0;grid-template-columns:minmax(250px,300px) minmax(0,1fr)}
  .chat-workspace-v2403>.chat-conversation-sidebar,.chat-workspace-v2403>.chat-thread-card{height:min(680px,calc(100dvh - 190px));min-height:520px}
  .chat-workspace-v2403 .chat-conversation-scroll{flex:1;max-height:none;min-height:0}
  .chat-workspace-v2403 [data-chat-thread]{min-height:0!important;overflow:hidden}
  .chat-workspace-v2403 .chat-thread-messages{height:auto;min-height:0;flex:1}
  .chat-workspace-v2403 .chat-thread-composer textarea{min-height:58px;resize:none}
  .chat-workspace-v2403>.chat-context-card{max-height:520px;overflow:auto}
}
.staff-chat-banner{border-left:4px solid #e71924;background:linear-gradient(135deg,#151e27,#10161d)}
.staff-chat-banner-head:before{content:'●';color:#39d17d;font-size:9px;margin-right:7px}